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Terms and Conditions for Hiring from Vintage-Ware

By placing an order the customer agrees to the following terms and conditions.

Hire times

Vintage-Ware crockery hire period is 4 days, to allow you time to set up your event, longer periods are available upon request.

Delivery and collection

Vintage-Ware is happy for you to collect and return your hired crockery from the address given at the time of order confirmation. However if you prefer we can deliver/collect your crockery for 45p per mile. Vintage-Ware is based on the Kent and East Sussex border, but is able to deliver and collect to a wider area.


Vintage-Ware crockery will be packed very carefully and we would ask you to re-pack items with care scrapping off as much food as possible and placing kitchen roll (provided) in between items, due to the nature of the crockery it cannot go in a dishwasher. We will collect items to be hand washed.


If you have to cancel your order and do so before the 30 days prior to your delivery/collection date you will not incur any charges and we will return your deposit to you, however if you cancel within the 30 days you will incur a charge of 50% of the deposit, if you cancel within 14 days you will forfeit your deposit.

The items hired are of ‘vintage’ condition and therefore a degree of wear and tear is to be expected, specific sizes and dimensions cannot be guaranteed. The items in the Vintage-Ware collection are mismatching.

All goods should be checked by the hirer on receipt and the accompanying delivery note signed, if deliveries are left at unattended premises this is at the hirer’s risk.

No discrepancies or faults will be accepted unless reported with 24 hours of delivery.

Deposit, Damages and Charges

When you place your order with Vintage-Ware we require a 50% deposit of the total hire costs to confirm your order, the balance will be payable 30 days prior to the delivery/collection date. Requests for additional items after the final payment will be accommodated where possible but cannot be guaranteed, payment for additional items will be due upon receipt of items.

In addition there is a £100.00 standard damage deposit or 25% of the total order (whichever is greater) in a separate cheque which will not be cashed and will be returned to you when the crockery has been returned, checked and deemed to be in good order.

If there are any missing items, damage or breakages on return of the crockery each item will be deducted from this deposit up to 10 times the hire charge of each item. If the total amount of damages/losses is more than the damage deposit, the customer will be billed for any extra costs. All breakages must be returned to Vintage-Ware so that we can identify each item. Crockery and Glassware chipped will be charged as broken.

Vintage-Ware will advise you of any extra costs within 7 days of the return of your order.

Vintage-Ware takes no responsibility in the event of any injury or damage caused by the hire equipment, however caused.